City launches ‘My Surrey App’ to enhance customer service

App includes new mobile service offerings such as city news, events, bike routes, parking and employment opportunities.

The City of Surrey is launching a new mobile service application which acts as a portal for all new and existing city apps. The “My Surrey App” is the first of its kind in B.C. and will serve as a convenient alternative for residents and businesses to engage and interact with the city.

My Surrey App comprises existing city applications: Surrey Request, COSMOS, Rethink Waste, Surrey Library and ArtWalk, and also includes new mobile service offerings such as city news, events, bike routes, parking and employment opportunities, all in one convenient place. The application is available for use both on smartphones and tablets. Additional functionality includes allowing the user to locate closest recreation facilities and the ability to add city events directly into their smartphone/tablet calendar.

“In the fast-paced and connected world we live in, it is essential for us to offer innovative technology that will help residents engage with their city in an efficient manner,” said Surrey Mayor Dianne Watts. “The development of applications such as the My Surrey App meets this important objective.”

Coun. Bruce Hayne, chair of the Innovation and Investment Committee, said the My Surrey App will be a convenient method for residents and businesses to keep current with what’s happening in the city.

“With one application, residents can now easily find and use all Surrey apps, as well as find out important city information. I think it will prove very valuable in terms of providing superior customer service,” Hayne said.

The My Surrey App is a component of the city’s “Smart Surrey Strategy,” which seeks to build a city that uses technology and innovation to transform life and work within its region in significant and fundamental ways. Using new and existing technologies and information, the strategy identifies and implements systems to inform decision-making, create efficiencies and maximize its resources

Download the My Surrey App at



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