ICBC is now offering a dedicated Punjabi line for claims.

ICBC launches dedicated Punjabi claims line

Claims line follows popular translation services through Dial-a-Claim

ICBC customers who speak Punjabi can now discuss their claim in their language, thanks to a new dedicated Punjabi claims line that launched this week.

The toll-free line will allow customers to immediately connect with a Punjabi interpreter who can help them discuss their claim with ICBC. The service is available from 8 a.m. to 8 p.m., seven days a week, at 1-866-906-6163.

It is an enhancement of ICBC’s existing claims translation service and provides more streamlined access over the current process, where customers need to contact ICBC first before they can speak to an interpreter.

“Punjabi is the most common language spoken at home by British Columbians after English, with 4.5 per cent of the total population indicating that Punjabi is their first language,” said Amrik Virk, Minister of Advanced Education and MLA for Surrey-Tynehead.

Further enhancements to better serve customers who speak Mandarin and Cantonese will be made by 2015.

ICBC originally introduced a translation service in 2010 in claim centres and through Dial-a-Claim. It was expanded to licensing office two years later.

The number of callers that use the service has steadily increased year-after-year, with more than 22,000 calls made in 2012 – 21 per cent of which required a Punjabi interpreter. For claims calls alone, the number of calls requesting a Punjabi interpreter increased by approximately 53 per cent from 2011 to 2012.

ICBC’s translation service is free and offers customers language assistance over-the-phone for more than 170 languages through interpreters provided by LanguageLine Solutions.

The new Punjabi claims line is part of a larger multi-language information campaign that ICBC has launched to inform customers about the claims process when an injury is involved. The campaign is focused on dispelling myths about access to medical benefits and the settlement process. Information is available in English, Punjabi and Chinese to provide customers with easier access to the information they need.

ICBC has additional information available on to serve its multicultural customers. This includes an online practice knowledge test in Punjabi and other key information in Chinese and Punjabi including how to get your driver’s licence, how to insure your vehicle and how ICBC can help you get back on the road if you have a claim. Chinese and Punjabi speaking customers can also easily find their nearest auto body shop, Glass Express shop, claim centre, driver licensing office, Autoplan broker or chiropractor in their primary language.

ICBC also provides Chinese and Punjabi versions of its “At the scene of a crash” claims card that customers can keep in their vehicles and use if necessary to help them record all of the vital information they need to gather in order to make a claim.

More details about ICBC’s claims information campaign can be found in English, Punjabi and Chinese at


Surrey North Delta Leader

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

OBITUARY: Sherrold Haddad brought giant Canadian flag to Surrey car dealership, built community

‘An amazing man, business person and community leader,’ friend Bruce Hayne posted to Facebook

COVID-19: Daily update on the pandemic in Surrey, White Rock, Delta and beyond

MARCH 28: Delta council passes bylaw to fine people who don’t socially distance

White Rock council members stand by decision to close pier

Minimal push-back over closure to minimize chance of spreading COVID-19 virus

B.C. is seeing the highest rate of COVID-19 recovery in Canada, and there’s a few reasons why

British Columbia was one of the first to see rise in COVID-19 cases, and has also switched up testing

B.C. Ferries passengers staying away, as asked, during COVID-19 pandemic

Ferry corporation says ridership down 70-80 per cent over the last week and a half

Sewers stitch masks to free up supplies for front-line health-care workers

“We have little old ladies sewing up a storm,” said Joan Davis

Experts weigh in on best handling of groceries during COVID-19 pandemic

Study suggests the virus can live for up to 24 hours on cardboard and up to three days on plastic

COVID-19 world update: Enforceable quarantine in NYC?; France orders 1 billion masks

Spain warns EU’s future at stake; New York governor calls Trump’s idea ‘federal declaration of war

Blue ribbons popping up along streets in Abbotsford in praise of B.C. healthcare workers

Healthcare worker’s family starts local trend of morale support

Earth Hour 2020 kicks off online Saturday night

Action moves online due to COVID-19

B.C. COVID-19 cases rise 92 to 884, one more death, 81 in care

Outbreak action underway in 12 long-term care homes

B.C. veterinarians want to smooth the fur of COVID-19-worried pet owners

Vets expect to continue giving your fur buddies the help they need while social distancing

Most Read