consumer

Vancity online banking remains down for 3rd day

Credit union has ruled out hacking and data breaches as reasons for outage but cause still unknown

As Vancity credit union enters its third day of online and some core banking services being down, its CEO says technicians are continuing their work on solving the matter.

In a video posted Saturday, Tamara Vrooman said there’s concern over a large volume of data stored in the background during the outage.

“It’s important that we test and release that data in a structured way to ensure the system is fully functional. That work is ongoing, and I don’t yet have an estimate when it will be complete,” she said.

The disruption, which started at midnight on Wednesday, is impacting Vancity’s app and online banking platform. Debit and credit transactions have not been affected.

It’s still unknown exactly what caused the crash, but the company said it has ruled out any kind of hacking or data breach.

“Clearly, three days of system outage is not what we would expect, it’s not what you would expect and it’s not good enough. I apologize for the inconvenience that I know this is placing on our members,” Vrooman said.

The credit union has extended hours at branch locations, and says it will cover any penalties or service charges that clients incur due to the outage.

Like us on Facebook and follow us on Twitter.

Just Posted

Surrey’s mayor-elect McCallum has big promises to keep

From estimated 337, 289 eligible voters in Surrey, 109,791 votes were cast for 32.5 per cent turnout

SURREY FIRST, burst: How the ruling slate earned just one council seat

Mayor Linda Hepner thinks another ‘entity’ will replace her slate

Early morning crash in Surrey on Sunday sends three to hospital

Traffic crash at 4 a.m. at 152nd and 88th Avenue. Police say intersection closed for “some time.”

THE VICTORY: Doug McCallum is Surrey’s mayor once again

Safe Surrey Coalition has huge night, taking all of city council but one seat

THE DEFEAT: Tom Gill concedes to Doug McCallum in Surrey mayoral race

Only one Surrey First candidate, Linda Annis, has been elected to city council

Tommy Chong says cannabis legalization makes him proud to be a Canadian

Legendary marijuana advocate and comedian celebrates cultural milestone at Kelowna event

Three strong earthquakes reported off Vancouver Island

The quakes, all measuring more than 6.0 on the richter scale, were about 260 kilometres west of Tofino

Voting set to start in B.C. proportional representation referendum

Two-part ballots now being mailed to all registered voters

Fraser Valley man dead after head on crash in Okanagan

Accident occurred at about 7:35 a.m.

B.C. oncologist changing the face of breast cancer treatment

Dr. Juanita Crook, a Kelowna oncologist, has seen 100 per cent success using brachytherapy to treat breast cancer in some patients.

Kennedy Stewart challenged with building bridges as mayor of Vancouver: expert

The former NDP MP, who ran as an Independent, will lead 10 councillors divided across four parties

B.C. Youtuber to seal himself ‘in a jar’ to demonstrate impacts of climate change

Kurtis Baute wants to see how long he can last in a 1,000 cubic foot, air-tight greenhouse

One of Taiwan’s fastest trains derails, killing at least 18

The train was carrying more than 360 people

Scheer marks one-year countdown to federal election with campaign-style speech

Conservative Leader insists that it will be Justin Trudeau who ‘makes it personal’

Most Read