A ‘high priority’ open letter to Canada Post

Dear Canada Post, Hey, it’s me, Christopher. Long-time user, first-time letter writer. Not really sure where to begin with this so I’ll just say it: your service kind of sucks.

I know, I know, it sounds a bit harsh but hear me out. I’ve been a customer of yours for the past 20 or so years with the same community mailbox with nary an issue. That is, until this past week.

On Friday, I came home to find that our community mailbox had been broken into and cleaned out. Most of the doors were open and everyone’s boxes exposed and most had been emptied.

Doing what most people would do, I called up you up and reported it right away. The guy on the other end of the phone sounded surprised and noted he would deem it a "high priority" for whoever is supposed to deal with these kinds of things.

Call me crazy, but I always thought "high priority" would translate to "relatively soon." Instead, it took nearly four days for the locks to be changed and even longer (as in still waiting) to hear what happened to the mail that was supposed to be delivered in the meantime or when our service would actually be back to normal.

I don’t know if you’re aware, but mail is pretty important to people. You see, anytime you have a service that carries sensitive personal information you might want to do things that give people confidence in your services.

You’re entrusted with guarding people’s private information and, in an age when email and third-party courier services are increasingly popular, it’s up to you to show us why we should still use you.

Don’t get me wrong, your customer services reps are nice enough people on the phone but don’t really seem aware of what they can do, other than to promise that issues like the aforementioned are deemed "high priority."

Granted, I may be a bit upset but, well, I guess I expected better. I get that you’re

(supposedly) pretty strapped for cash of late but I’d hope at the very least the security of people’s personal information was important enough to do something about.

You could argue that I should have seen this coming, as most of the other community mailboxes in my neighbourhood have already been hit by thefts. In those instances, the mailboxes were completely replaced and the old brown ones were curbed in favour of a fancier-looking (and hopefully more secure) grey one.

I guess ours was the last of the old type of mailboxes in the neighbourhood, probably because it had yet to be broken into. Looking at the rest of the subdivision, I have to wonder if you were simply waiting for an incident like this to occur before deeming it necessary to install the newer styled box?

If so, that’s kind of crappy. Even worse, I guess, would be to just keep the old style boxes knowing that they’ve been broken into once before.

You’re also going to be rolling out community mailboxes to more of Canada in the coming months and I wonder what you’ll be telling people who are worried about this exact situation happening to them?

Anyhow, it’s going on day five of having no idea what’s going on or what’s happening to our mail. I suppose we should be grateful you’ve deemed this to be a "high priority" issue, but forgive me if have no idea what that’s supposed to mean.

Sincerely, Christopher Poon.

Christopher Poon is a reporter and photographer with the Now.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Claiming she has COVID-19, stranger coughs in Cloverdale woman’s face

Clayton Heights woman will now self-isolate for the next two weeks

COVID-19: Daily update on the pandemic in Surrey, White Rock and beyond

APRIL 2: ‘Betrayal’ to shun self-isolation rules, special-needs families ‘in crisis mode’

Quarantined Surrey mom say pandemic has put special-needs families in ‘crisis mode’

Cloverdale’s Christine Williamson shares her family’s challenges, strengths

Police watchdog finds cops blameless for deaths in 2019 Surrey hostage-taking

Woman was killed as ERT officers fired on man holding a knife to her throat and ‘what appeared to be’ a gun in his hand

‘We don’t need this right now’: B.C. man breaks up road rage incident

Two men were throwing punches on Tillicum Road in Saanich on Vancouver Island

Fraser Valley care home has two confirmed cases of COVID-19

Two residents at Mission’s Chartwell Cedarbrooke Retirement Residence have been diagnosed

‘There can be no ambiguity’: Travellers brought home to B.C. must self-isolate

Health Minister Adrian Dix said the mandatory isolation must be abided by

COVID-19 has been impacting Canadian economy since January

But full effects of pandemic won’t be known for months

Doctors trained abroad want to join front lines of COVID-19 fight in Canada

B.C. is looking to allow internationally trained doctors to work under the supervision of attending physicians

Fake test kits and other COVID online scams play on public anxiety: fraud centre

Vancouver has seen a spike in commercial property crimes, with offices and stores empty because of COVID-19

Canada’s 75% wage subsidy is coming, but not for several weeks: finance minister

Subsidy will cost Canada $71 billion, but push down cost of emergency benefit, Morneau said

Feds amplify stay-home message as cost of financial aid to Canadians mounts

Liberals have unveiled around $200B in direct financial aid and tax deferrals

Most Read