Categories: Canada & WorldNews

Air passenger advocacy group asks top court to hear ticket refund case

An advocacy group is asking the Supreme Court of Canada to hear a case on passenger refunds as frustration over flights cancelled due to the COVID-19 pandemic continues to simmer.

The Air Passenger Rights organization has sought leave to appeal a Federal Court of Appeal decision that dismissed the group’s attempt to compel the Canadian Transportation Agency to promptly remove a statement on refunds from its website.

The CTA said in March that airlines have a right to issue travel credits instead of a refund for cancelled trips in the “current context,” though the agency later clarified that the online statement was “not a binding decision.”

Canadian airlines have generally avoided offering reimbursement to customers whose flights were called off because of the coronavirus crisis, with carriers citing the agency’s position in complaint responses and in answer to analyst questions.

Air Passenger Rights founder Gabor Lukacs says the CTA’s statements mislead the public about their right to a refund and contradict the quasi-judicial body’s previous decisions.

The pandemic has devastated the airline industry, with billions of dollars in losses for Canadian carriers amid grounded flights and tight international borders.

Since February, passengers have filed a handful of proposed class-action lawsuits and three petitions garnering more than 109,000 signatures that call for customer reimbursement.

The CTA did not immediately respond to requests for comment.

The Canadian Press

The Canadian Press

Leave a Comment
Share
Published by
The Canadian Press

Recent Posts

Report raises questions about COVID outbreak that killed 25 seniors at Langley Lodge

CEO defends leaked document that’s igniting queries about BC’s most deadly COVID outbreak

8 hours ago

PHOTO: RCMP escort beaver across busy Chilliwack road

Motorists had to exercise patience as the slow-moving creature crossed several lanes of traffic

8 hours ago

UPDATED: COVID-19 outbreak declared at Peace Arch Hospital

Provincial health officer says outbreak is in the facility’s rehab unit

9 hours ago

Rail traffic starts moving after 60-car derailment near Hope

Clean up effort ongoing after 60 cars carrying potash crashed along a rail bridge

9 hours ago

Man arrested in New Westminster pier park fire

Investigators don’t believe the public are at further risk and are not looking for any…

9 hours ago

March to protect old growth, stop industrial logging coming to B.C. Legislature

Organizers say they want to give frontline communities a bigger say in nearby logging

9 hours ago