B.C. Emergency Health Services ambulance station at Langley Memorial Hospital. (Black Press files)

Firefighters may be needed for paramedic apartment access, experts say

Better coordination recommended in urban B.C. 9-1-1 calls

A woman who bled to death in her East Vancouver apartment last year could have been treated more quickly with better communication between 9-1-1 dispatchers, paramedics and the fire department, an expert review has found.

A review by two medical experts describes paramedics responding to the woman’s distress call in November 2018, where they first had trouble getting in the front door of a building. Then couldn’t get through a second set of elevators to reach her sixth-floor room, because a security fob was required.

It took 35 minutes from the original call to reaching the scene, by which time the woman had no pulse and could not be resuscitated, the report says.

The building is one of the Downtown Eastside facilities taken over and renovated by B.C. Housing, completed in 2015. It had a lock box at the entrance with keys and fob for emergency access, but access to that was available only to the Vancouver Fire Department.

RELATED: B.C. communities say ambulance priorities hurt rural areas

RELATED: Portland Hotel Society bosses travelled to Vienna, Paris

Health Minister Adrian Dix called it a “tragic case” and said his ministry will work with B.C. Emergency Health Services to implement the 14 recommendations made in the case review, by two emergency physicians. Most of them deal with better communication and coordination between firefighters and paramedics.

“The Ministry of Health will work to support the implementation and recommendations which are focused on ensuring clear and robust processes to gain rapid access to multi-unit buildings and better communication between agencies for emergency cases,” Dix said in a statement released by the ministry.

In many regions of B.C., where even 35-minute ambulance response is unlikely, B.C.’s ambulance dispatch system changes made last year have prompted debate at the Union of B.C. Municipalities convention this week. Those regions want more use of medically trained volunteers.

Called the “clinical response model,” the changes were made in May 2018 to respond to a rise in non-emergency calls to 9-1-1, such as vehicle accidents with no injuries.

“Under the new system, highly trained rural first responders attached to fire departments and rescue societies are being called less frequently to medical incidents in their areas, resulting in pain and suffering and risking patient lives in rural and remote areas where ambulance dispatch may be an hour or more away, the Central Kootenay Regional District says in a resolution to be discussed at the UBCM convention.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

Just Posted

People’s Party of Canada not finished, defeated Surrey candidate says

Surrey’s five PPC candidates combined received 4,213 votes

Player-of-year Seumanutafa leads UBC to women’s rugby title

Semiahmoo grads help Thunderbirds to first-ever Canada West rugby title

Diwali in Surrey: ‘Festival of light’ celebrations at several halls, a library, other venues

This year Diwali is on Sunday, Oct. 27, but Surrey-area events are held over a two-week period

Surrey City Centre plan expands to include new proposed SkyTrain station

New developments in business district to provide minimum 50% of floor space for office, institutional uses

Scheer says Canada more divided than ever, as NDP and Bloc hold cards close

While Liberals were shut out of two key prairie provinces, they took two-thirds of the seats in Ontario

VIDEO: Man in his 20s in hospital following shooting in Abbotsford

Incident takes place Tuesday night in 31700 block of South Fraser Way

Horvat’s hat trick lifts Canucks to 5-2 win over Red Wings

First career three-goal game for Vancouver captain

Saanich Gulf-Islands’s Elizabeth May coy about leadership plans

The federal Green party leader talks possibility of running as MP without being leader

Estheticians can’t be forced to wax male genitals, B.C. tribunal rules

Langley transgender woman Jessica Yaniv was ordered to pay three salon owners $2,000 each

Two youth arrested in UBC carjacking at gunpoint, after being spotted in stolen Kia

‘A great deal of credit is due the alert person who called us,’ said North Vancouver Sgt. Peter DeVries

People’s Party of Canada’s anti-immigration views ‘didn’t resonate’ with voters: prof

Party was formed on anti-immigration, climate denying views in 2018

Windstorm knocks out power for 10,000 in north and central B.C.

Power slowly being restored, BC Hydro says

Three sprayed with mace during altercation at Port Coquitlam high school

Mounties are still working to determine exactly how many youth were involved

Most Read