TransLink looks to replace criticized HandyDart provider

Riders have complained about inconsistent service

HandyDart riders in Metro Vancouver might soon have a better experience, according to TransLink.

On Tuesday, the agency suggested Ontario-based First Canada as a replacement for U.S.-based MVT Canadian Bus, following a six-month procurement process.

First Canada already runs HandyDart service for BC Transit in Victoria, Kelowna, Kamloops and Vernon.

The company also operates community shuttle service for TransLink in Langley and on Bowen Island.

TransLink said that the new provider will allow it to “have greater oversight and accountability of the operation, and be in a better position to provide improved service standards for its customers.”

TransLink has faced criticism in the past for the way HandyDart is run.

HandyDart Riders’ Alliance member Elizabeth McKeller spoke to what she saw as the faults of MVT Canadian Bus at a TransLink meeting this summer.

“There’s no accountability with the contractor,” Elizabeth McKeller told the board, insisting dispatching problems have happened multiple times in recent months.

READ: TransLink board hears latest complaints about HandyDart

TransLink directors are to vote on the decision during their Dec. 14 meeting.

If approved, First Canada will launch a website the next day to assist riders with the transition.


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Young Muslims offer helping hand to isolated residents throughout Lower Mainland

Neighbourhood Helper campaign aims to get help to people who can’t leave their homes

White Rock’s promenade to close to the public

Public access to popular waterfront walkway closing April 10: city

Christopherson Steps, 1,001 Steps closed due to COVID-19

Access restricted to Crescent Beach over Easter weekend, City of Surrey announces

LETTER: With a long road of recovery ahead, Surrey must keep RCMP

To change for the sake of change shows weak leadership, inability to understand needs of community

Urban Safari Rescue Society starts online video presentations

Animal shelter struggling to stay afloat during pandemic

UPDATE: Canadians awake to extra COVID-19 emergency benefit money, feds clarify changes

The CRA and federal officials are working to clarify the confusion around payments

B.C. sorting medical equipment sales, donation offers for COVID-19

Supply hub has call out for masks, gowns, coronavirus swabs

B.C. records five more deaths due to COVID-19, 45 new cases

A total of 838 people have recovered from the virus

Major crimes investigating sudden death of North Okanagan child

The 8 year old was flown to Kelowna General Hospital and died hours later

BC institution has highest number of positive results for COVID-19

11 inmates in Mission test positive for coronavirus, more than any other federal prison in Canada

Easter Bunny added to B.C.’s list of essential workers

Premier John Horgan authorizes bunny to spread “eggs-ellent cheer” throughout province

Travellers returning to B.C. must have self-isolation plan or face quarantine: Horgan

Premier John Horgan says forms must be filled out by travellers

More than 400 animals have been adopted amid pandemic: B.C. SPCA

People are taking this time of social distancing to find a loyal companion through the animal welfare group

Most Read