B.C. Information and Privacy Commissioner Elizabeth Denham.

VIP patient snooping among health privacy breaches

Privacy commissioner's report urges health authorities to tighten safeguards

Too many health authority employees inappropriately snoop in patient records and some deliberately disclose sensitive information via social media or cellphones.

That’s one of the most serious types of breaches flagged by B.C. Information and Privacy Commissioner Elizabeth Denham in a new report on how the province’s health authorities safeguard privacy.

The report cites “cases of snooping where staff members access records of VIP or other patients out of curiousity or for malicious intent.”

It uncovered four cases in 2013 of staff posting photos of patients to Facebook or Instagram, and three cases of doctors or nurses taking photos.

Another nurse commented on a patient’s health information on Facebook.

“The (privacy commissioner’s office) has serious concern regarding health authority staff deliberately disclosing the sensitive personal information of patients through their own mobile devices and on social media,” the report said.

The report doesn’t break down the number or frequency of incidents between B.C.’s health regions.

Denham’s office has received 200 privacy breach complaints over 10 years from health authorities but suspects that’s just one per cent of the actual number of incidents.

Misdirected faxes were the single most common type of privacy breach identified.

Lost or stolen records or mobile devices were most common among home health and community care programs.

Half of health authorities reported problems with home care workers leaving patient records unsecured in their cars against policy.

Fraser Health told Denham’s office its privacy officers notify affected individuals in almost every privacy breach, in addition to the health region’s CEO.

There is no legal requirement for disclosure in B.C.

Data held by health authorities includes personal identifiers, financial information, health conditions, test results, medication used, as well as information on patients’ physical, mental and emotional status, as well as lifestyle and behaviour.

Denham issued 13 recommendations for action to reduce the risk of future privacy breaches.

Just Posted

Surrey councillor defends SOGI 123 stance after resigning from AutismBC

Laurie Guerra stands by her opposition to SOGI 123 resource as backlash over meeting comes to a head

PHOTOS: Hockey history in Surrey as Team India comes to play

Squad played its very first game in Canada on Tuesday against Surrey Falcons

Proposed coal project for Fraser Surrey Docks back in court

It could be months before the federal appeal court renders a decision

Minor injuries for firefighter struck outside South Surrey fire hall

Minor injuries for firefighter struck outside South Surrey fire hall

Surrey to hear news on Olympic softball qualifier bid next week

Decision, originally expected in September, was delayed by World Baseball Softball Confederation

VIDEO: Amazon to split second HQ between New York, Virginia

Official decision expected later Tuesday to end competition between North American cities to win bid and its promise of 50,000 jobs

Kuhnhackl scores 2 odd goals as Isles dump Canucks 5-2

Vancouver drops second game in two nights

Fear of constitutional crisis escalates in U.S.; Canadians can relate

Some say President Donald Trump is leading the U.S. towards a crisis

B.C.-based pot producer Tilray reports revenue surge, net loss

Company remains excited about ‘robust’ cannabis industry

Canada stands pat on Saudi arms sales, even after hearing Khashoggi tape

Khashoggi’s death at Saudi Arabia’s consulate in Istanbul further strained Riyadh’s already difficult relationship with Ottawa

Feds pledge money for young scientists, but funding for in-house research slips

Canada’s spending on science is up almost 10 per cent since the Liberals took office, but spending on in-house research is actually down

Stink at B.C. school prompts complaints of headaches, nausea

Smell at Abbotsford school comes from unauthorized composting operation

Disabled boy has ‘forgiven’ bullies who walked on him in stream, mom says

A Cape Breton teen who has cerebral palsy was told to lie in a stream as other kids walked over him

Vancouver man must pay $22,000 after breaking strata rules

Peter Gordon took his fight over his rented condo to the civil resolution tribunal, but lost

Most Read