Cable service bad all around

I have received the same response three times over the last four years... their “earnest strivings to reduce wait times."

In regard to Jane Stevens’ letter on wait times from Shaw et al (“Held hostage on the phone,” Nov. 5), I note that she has written to Shaw complaining and expects about a week’s wait.

To save her the time, I can essentially tell her the gist of the answer she will receive.

It will be a standard letter with all the “blah blah” about how concerned they are and how much they are striving to reduce wait times by hiring more staff, etc.

How do I know this?

Simply put, I have received the same response three times over the last four years and as a consequence of their “earnest strivings to reduce wait times,” the wait times have increased to about double what they were four years ago.

The whole thing is absurd as there is virtually always a recorded message saying, “We are experiencing longer than normal wait times.”

How can they constantly be longer than normal?

This is simply idiotic.

The bad news though is that Telus is even worse.

The only caveat to my frustration at Shaw is that their support chatline works reasonably well, but their telephone support service is beyond awful.

The solution is simple. We have to all migrate whenever it is possible to some service provider that really cares.

This will probably happen with smart TVs and competition in cable/satellite service.


Geoff Moxon

Surrey North Delta Leader

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

LETTER: I’m sorry, Surrey, for smelling like cigarettes all those years

If I could go back and tell my 13-year-old self to put down that cigarette, I would, reader says

‘A bag full of garbage every 15 metres’: Surrey industrial area filled with trash

Local workers looking to recruit business, raise funds to help dispose of litter

Survey suggests 83 per cent of Surreyites ‘favour a referendum’ on policing transition

Survey was conducted by Pollara Strategic Insights on behalf of the National Police Federation

Racist graffiti sparks Cloverdale man to renew calls for City to clean up street

Hate message the latest garbage dumped at the end of 176th Street

VIDEO: Behind the scenes of turning newspapers into digital archives

Kelowna Capital News donated materials dating from 1980 to 2000

Landlord ordered to pay $11K after harassing B.C. mom to move days after giving birth

Germaine Valdez was pressured to move just a few days after giving birth by C-section to her child

Heart attacks strike B.C. husband and wife just over one year apart

Courtenay couple share personal stories to bring awareness to heart month

‘Nothing surprises us anymore:’ U.S. border officials find brain in package

U.S. Customs and Border Protection agents found the brain packed in a glass mason jar in a Canada Post shipment

VIDEO: Giants winning streak now stands at 11

Team erased a 5-2 deficit by scoring every five minutes

Fiery collision involving truck closes Highway 1 at Three Valley Gap

Drivers should expect major delays and congestion; estimated time of re-opening is 2 p.m.

B.C., Ottawa sign sweeping 30-year deal for northern caribou habitat

West Moberly, Saulteau co-manage new protection on two million acres

Eyes on police after Trudeau orders blockades torn down, injunctions enforced

The RCMP in B.C. have sent a letter to the traditional leaders of the Wet’suwet’en Nation

B.C. massage therapist suspended following allegations of sexual misconduct

While suspended, Leonard Krekic is not entitled to practice as an RMT in B.C.

Most Read