Cable service bad all around

I have received the same response three times over the last four years... their “earnest strivings to reduce wait times."

In regard to Jane Stevens’ letter on wait times from Shaw et al (“Held hostage on the phone,” Nov. 5), I note that she has written to Shaw complaining and expects about a week’s wait.

To save her the time, I can essentially tell her the gist of the answer she will receive.

It will be a standard letter with all the “blah blah” about how concerned they are and how much they are striving to reduce wait times by hiring more staff, etc.

How do I know this?

Simply put, I have received the same response three times over the last four years and as a consequence of their “earnest strivings to reduce wait times,” the wait times have increased to about double what they were four years ago.

The whole thing is absurd as there is virtually always a recorded message saying, “We are experiencing longer than normal wait times.”

How can they constantly be longer than normal?

This is simply idiotic.

The bad news though is that Telus is even worse.

The only caveat to my frustration at Shaw is that their support chatline works reasonably well, but their telephone support service is beyond awful.

The solution is simple. We have to all migrate whenever it is possible to some service provider that really cares.

This will probably happen with smart TVs and competition in cable/satellite service.

 

Geoff Moxon

Just Posted

PHOTOS: Surrey Community Leader award winners revealed

Ten outstanding representatives of Surrey’s vibrant community took home trophies Tuesday night

Surrey football teams in Subway Bowl playoff hunt this week

Lord Tweedsmuir Panthers play at BC Place Stadium on Saturday, Nov. 16

MINTY: No magic wand to create ’70s-themed ‘Cinderella’ panto in Surrey

Cast, crew and directors work hard to bring musical show to arts centre stage, starting Nov. 27

White Rock to ‘embark on a new direction’ for city’s management

Dan Bottrill has been the city’s chief administrative officer since 2012

Five free Christmas movies in Surrey on Cineplex ‘Community Day’ for charity

Donations encouraged on the morning of Saturday, Dec. 7

‘We love you, Alex!’: Trebek gets choked up by ‘Jeopardy!’ contestant’s answer

The emotional moment came in Monday’s episode when Trebek read Dhruv Gaur’s final answer

Birthday boy: Pettersson nets 2 as Canucks beat Predators

Vancouver ends four-game winless skid with 5-3 victory over Nashville

Judge rejects Terrace man’s claim that someone else downloaded child porn on his phone

Marcus John Paquette argued that other people had used his phone, including his ex-wife

Petition for free hospital parking presented to MP Jody Wilson-Raybould

What started as a B.C. campaign became a national issue, organizer said

Bargaining to resume in Metro Vancouver transit strike as bus driver overtime ban looms

Both sides might be headed back to the table to prevent new overtime ban

Petition to ‘bring back Don Cherry’ goes viral after immigrant poppy rant

Cherry was fired from his co-hosting role for the Coach’s Corner segment on Nov. 11.

B.C.’s high gasoline prices still a mystery, Premier John Horgan says

NDP plans legislation this month, seeks action from Justin Trudeau

Group walking on thin ice at B.C. lake sparks warning from RCMP

At least seven people were spotted on Joffre Lakes, although the ice is not thick enough to be walked on

VIDEO: Don Cherry says he was fired, not sorry for ‘Coach’s Corner’ poppy rant

Cherry denies he was singling out visible minorities with his comments

Most Read