LETTER: The ‘bottom line’ is community shuttle is good for White Rock

White Rock – The Editor, I am writing this letter to voice my opinion and concerns and also those of many White Rock residents who use the transit system, regarding the issue of reduced service on the community shuttle buses.

I moved to the White Rock area from the east coast at the beginning of August and was thrilled that this wonderful commuter service was available. Shortly after, I was shocked to see the signs of the reduced service posted on some bus stop poles and wondered how the "powers that be" came to the conclusion that this service needed to be reduced – certainly not by riding the shuttle buses and observing the seniors, tourists, workers, moms and schoolchildren who use this service!

And if they relied on the Compass Card information (as I was told by one bus driver) to base their decision on, it’s not really accurate. I was told the purpose of tapping the card when you get on, and also tapping when you get off, was supposed to provide data

as to how often and where this transit service was used. During my frequent use of the shuttle buses, only twice did I see anyone tap off when they left the bus. I myself have forgotten to tap off at least 90 per cent of the time, and almost no one taps off upon exiting. It’s hard to base decisions on that type of data, which is not accurate.

Since moving here, I have realized that White Rock is a city of extreme slopes and steep roads, all in a very concentrated area. This is not typical of other Translink service areas and should be a factor in decision-making.

With these new schedules, it is now more difficult to make connections and also the buses are fuller. A missed connection now is not just over an hour wait but also can translate to a missed appointment.

I realize that this decision to reduce schedules was based on some type of statistical data regarding ridership. However, beyond the paper facts, there is a humanity involved – the same people who create a wonderful place to call home and attract others to visit this wonderful charming little city. Sometimes it’s not about "bottom line" decisions but doing what is "morally right."

I invite those who make the decisions to come and actually see for themselves how these reduced services are affecting the residents of White Rock, many of them seniors. Oh, and did I mention that winter is coming and that some of these two-hour waits will take place in wet, cold, windy and slippery conditions?

Christine Branker

White Rock

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Claiming she has COVID-19, stranger coughs in Cloverdale woman’s face

Clayton Heights woman will now self-isolate for the next two weeks

Police watchdog finds cops blameless for deaths in 2019 Surrey hostage-taking

Woman was killed as ERT officers fired on man holding a knife to her throat and ‘what appeared to be’ a gun in his hand

No, Delta police are not pulling over cars to check for social distancing

DPD dispelling rumour cops pulling over vehicles with two or more people, checking IDs, issuing fines

White Rock/South Surrey experts launch website of mental-health resources

Together White Rock/South Surrey aims to help ease the search for supports

B.C. couple celebrates 61st anniversary through seniors’ home window

Frank and Rena Phillips marked occasion at Nanaimo Seniors Village this week while social distancing

A look at some of the B.C. inventors creating life-saving tools in fight against COVID-19

Groups across B.C. are working together to create what they hope will help people affected by the pandemic

Association launches French-language games, online tools for families learning at home

Games, culture and vocabulary included in new virtual resources

‘There can be no ambiguity’: Travellers brought home to B.C. must self-isolate

Health Minister Adrian Dix said the mandatory isolation must be abided by

55+ BC Games cancelled amid COVID-19 concerns

Greater Victoria set to host 2021 event

BC Hydro offers three-month bill ‘holiday’ for those affected by COVID-19

Industrial customers can defer half of their power bills

VIDEO: Dog missing in Lower Mainland since winter sees his family again for the first time

Aldergrove helped find Buster, says dad, who has now witnessed ‘the power of social media’

Some April Fool’s Day jokes bring much-needed laughter; others tone deaf to COVID-19

Police are warning the public not to use the ongoing pandemic as a punchline

Canada’s 75% wage subsidy is coming, but not for several weeks: finance minister

Subsidy will cost Canada $71 billion, but push down cost of emergency benefit, Morneau said

Most Read