On hold for hours

I had no TV for that time, so I feel that I should get some type of a discount on my bill. They say no.

I would like to comment about the “Held hostage on the phone” letter, The Leader, Nov. 5.

The other day I got put on hold for four hours. I had a headset on, so I laid on the couch.

Letter writer Jane Stevens commented that the companies say your call is important to them. I had no TV for that time, so I feel that I should get some type of  a discount on my bill. They say no.

I am very angry with being held hostage as well. It is like they don’t think we have better things to do than waiting four hours.

 

Ruth Reiter, Surrey

Surrey North Delta Leader

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