Home page of the B.C. Centre for Disease Control assessment page, located at covid19.thrive.health (or search BC COVID-19 Self Assessment Tool). (B.C. Ministry of Health)

Coronavirus self-assessment soars in B.C., 1-888-COVID19 line picking up

Test kit distribution sped up as thousands call for information, testing

B.C.’s online self-assessment tool for COVID-19 rose to a million users within days of being launched, and people are starting to use the new toll-free line for non-medical information about the coronavirus outbreak.

The new services are to take some of the load off B.C.’s overburdened 8-1-1 HealthLinkBC line, which has been dealing with up to 4,000 calls per day this week and is struggling to provide advice from nurses on all medical conditions.

The 1-888-COVID19 line (1-888-268-4319) is to provide non-medical information and help people decide if they should seek testing. Health Minister Adrian Dix said by March 18 the new line had received nearly 2,000 calls per day. It also accepts text messages to 604-630-0300.

The B.C. COVID-19 Symptom Self-Assessment Tool, a questionnaire on the B.C. Centre for Disease Control website, went from 779,000 visits to one million in a single day this week, Dix said. Located at covid19.thrive.health (or search BC COVID-19 Self Assessment Tool), the web survey steps people through their symptoms, risk factors and travel history, and gives them recommendations.

RELATED: B.C. Transit cancels some routes, eliminates fares

RELATED: Canada-U.S. border expected to close Friday night

Managing demand for COVID-19 testing has also been a struggle, as B.C. ramped up from a few hundred tests per week to what Dix expects will be more than 17,000 in total by Friday. Tests are being limited to people showing symptoms, and existing cases continue to be tested to see when they are no longer shedding virus and can resume normal activities.

For those who need testing, Health Canada has changed regulations to speed up the distribution of two common test kits for COVID-19, with an interim order signed by federal Health Minister Patti Hajdu.

“This interim order may also help ensure Canadian access to other marketed COVID-19 related medical devices to treat, mitigate or prevent COVID-19, as necessary,” Health Canada said in a statement.


@tomfletcherbc
tfletcher@blackpress.ca

Like us on Facebook and follow us on Twitter.

BC legislatureCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

VIDEO: Dog missing in Aldergrove since winter sees his family again for the first time

Aldergrove helped find Buster, says dad, who has now witnessed ‘the power of social media’

Surrey hospital staff fed by Delta restaurant with opening date delayed due to COVID-19

Happy Singh Eats will be ‘an Indian McDonald’s in terms of the price points,’ rep says

Surrey brewery distilling hand sanitizer in effort to fight pandemic

Central City Brewers is producing it in bulk and ‘more convenient’ sizes

Claiming she has COVID-19, stranger coughs in Cloverdale woman’s face

Clayton Heights woman will now self-isolate for the next two weeks

COVID-19: Daily update on the pandemic in Surrey, White Rock and beyond

APRIL 2: More hand sanitizer brewing, help announced for those on income & disability assistance

‘We don’t need this right now’: B.C. man breaks up road rage incident

Two men were throwing punches on Tillicum Road in Saanich on Vancouver Island

‘We will get through this’: B.C. sees new COVID-19 death, but 57% have recovered

A total of 1,066 people have tested positive for the novel coronavirus

Canada’s 75% wage subsidy is coming, but not for several weeks: finance minister

Subsidy will cost Canada $71 billion, but push down cost of emergency benefit, Morneau said

COVID-19: ‘The Ballad of Bonnie Henry’ recorded and released

LISTEN: Quick turnaround for song penned by B.C. Order of Canada musician Phil Dwyer

UFV student nurses offering respite to frontline nurses, care aides

Website helping to match volunteers with those who need help with daily errands

B.C. adding $300 to monthly income and disability assistance payments

‘Crisis supplement’ for COVID-19 for April, May and June

‘A matter of human decency’: Truckers’ union calls on gas stations, rest stops to fully re-open

Teamsters Canada wants feds, provinces to put pressure on facilities to re-open for transport workers

Migrant worker advocates blame feds, employers for COVID-19 outbreak at B.C. garden store

Migrant farm worker group calls on government for adequate health and safety requirements

Fraser Valley care home has two confirmed cases of COVID-19

Two residents at Mission’s Chartwell Cedarbrooke Retirement Residence have been diagnosed

Most Read