Some Surrey residents peeved after surprise utility hike

“I think the real issue for me was the fact that they didn’t communicate it before sending out the bill,” says Lynn McWilliams.

Utility bills in Surrey have gone up this year

SURREY — A retired Surrey couple is not impressed with city hall after receiving a $100-plus hike on their utility bill this year.

“I think the real issue for me was the fact that they didn’t communicate it before sending out the bill,” said Lynn McWilliams.

Her other issue was that when she inquired to the city asking for an explanation, she said a man had several reasons, and “seemed to be waffling.”

“If you’re going to have an increase, make sure your agents understand what’s going on,” said McWilliams.

Suzanne Fillion, Surrey’s manager of financial services, acknowledged that the city didn’t send out notices ahead of the bill and that it is a “pretty significant increase.”

The increase applies to multi-family non-metered customers, said Fillion, due to the average consumption rate changing from 250 to 275 cubic metres this year. That translates to a 7.7 per cent increase.

Fillion said it’s the first time non-metered multi-family customers have seen a hike.

On top of that, there’s the regular five per cent increase that everyone will see on this year’s bill.

Combining the two, non-metered multi-family units saw an increase of about 12.7 per cent on their bill this year.

“Utility rates keep going up as more and more people volunteer to become metered,” said Fillion, adding the move often comes with savings.

Despite the explanation, McWilliams said the hike is “tough to swallow if you are on a fixed or low income.”

amy.reid@thenownewspaper.com

Just Posted

Surrey Central SkyTrain Station upgrades completed

It’s the seventh station along Expo Line to see upgrades completed. Construction began in March 2017

Semiahmoo Trail students surpass Coldest Night fundraising goal

Rocco Forte and his team are third-year participants in Saturday’s Coldest Night of the Year walk

Tardi and team playoff bound in junior curling worlds tonight

Friday night Team Canada’s men’s team faces off against Norway, hoping to secure a spot in the finals

Surrey students learn the ins and outs of business through workers’ co-operative

Mentors work with youth in voluntary after-school program

Pink Shirt Day a reminder to ‘T.H.I.N.K.’ before posting on social media

‘Be Kind’ message on shirts sold for anti-bullying activities of Wednesday, Feb. 27

Man sentenced to 7 years for smuggling drugs and shooting at border guards in Sumas

Nathan Hall was arrested in Abbotsford in 2013 after day-long manhunt

No treatment for highly infectious measles, says doctor

10 cases of measles confirmed in Vancouver as of Friday

Two more measles cases confirmed in Vancouver

It brings the number of total cases within the city connected to the outbreak to ten

B.C. Special Olympics officially underway in Vernon

Athlete’s Oath: “Let me win. But if I cannot win, let me be brave in the attempt.”

Vancouver Aquarium wants your help to name a baby killer whale

The public helped name Springer’s first calf, Spirit, and is being asked to help with the second

Guards protest firing of fellow officers charged with assault at B.C. prison

Corrections officers demonstrated in Maple Ridge on Friday afternoon

Skier dies at Revelstoke Mountain Resort

Cause of death for young man has not been released

R. Kelly charged with 10 counts of sexual abuse

R&B star has been accused of sexual misconduct involving women and underage girls for years

Most Read