Some Surrey residents peeved after surprise utility hike

“I think the real issue for me was the fact that they didn’t communicate it before sending out the bill,” says Lynn McWilliams.

Utility bills in Surrey have gone up this year

SURREY — A retired Surrey couple is not impressed with city hall after receiving a $100-plus hike on their utility bill this year.

“I think the real issue for me was the fact that they didn’t communicate it before sending out the bill,” said Lynn McWilliams.

Her other issue was that when she inquired to the city asking for an explanation, she said a man had several reasons, and “seemed to be waffling.”

“If you’re going to have an increase, make sure your agents understand what’s going on,” said McWilliams.

Suzanne Fillion, Surrey’s manager of financial services, acknowledged that the city didn’t send out notices ahead of the bill and that it is a “pretty significant increase.”

The increase applies to multi-family non-metered customers, said Fillion, due to the average consumption rate changing from 250 to 275 cubic metres this year. That translates to a 7.7 per cent increase.

Fillion said it’s the first time non-metered multi-family customers have seen a hike.

On top of that, there’s the regular five per cent increase that everyone will see on this year’s bill.

Combining the two, non-metered multi-family units saw an increase of about 12.7 per cent on their bill this year.

“Utility rates keep going up as more and more people volunteer to become metered,” said Fillion, adding the move often comes with savings.

Despite the explanation, McWilliams said the hike is “tough to swallow if you are on a fixed or low income.”

Just Posted

Over-budget bids cause delay of four Surrey school projects

Two projects have gone back out to tender, two awaiting ‘revised budget approval’ from Ministry of Education

Fees ensure patients have access to parking at SMH, FHA says

Fraser Health Authority hasn’t heard yet from city hall about pay parking at Surrey hospital

Free hospital parking a non-starter in White Rock

City considering task force to look at parking generally – Walker

Surrey memories: How the ‘IGUISBCSIR’ Facebook page became a hub for anecdotal history

Former Whalley resident Wes Mussato launched the group in 2011, 11 years after he’d moved to Ontario

VIDEO: B.C. legislature clerk, sergeant at arms suspended for criminal investigation

Clerk of the House Craig James, Sergeant-at-arms Gary Lenz on administrative leave

Former NHL player and coach Dan Maloney dies at 68

Maloney coached the Toronto Maple Leafs and Winnipeg Jets

Ex-MSU president charged with lying to police about Nassar

Lou Anna Simon was charged Tuesday with lying to police during an investigation

Police aim to prevent retaliation after Hells Angel found dead under B.C. bridge

IHIT confirms Chad Wilson, 43, was the victim of a ‘targeted’ homicide

Otter makes a snack out of koi fish in Vancouver Chinese garden

Staff say the otter has eaten at least five fish

Police looking into two more incidents at private Toronto all-boys’ school

Police and the school have said two of the prior incidents involved an alleged sexual assault

B.C. lumber mills struggle with shortage of logs, price slump

Signs of recovery after U.S. market swings, industry executive says

25% of Canadians still won’t say they use pot, survey says

Statistics Canada poll says Canadians on average were 18.9 years old when they first tried pot.

Canucks’ 50/50 jackpot expected to surpass $1 million

The guaranteed prize for one lucky winner will be $500,000 minimum when Vancouver hosts LA Nov 27

Most Read