Some Surrey residents peeved after surprise utility hike

“I think the real issue for me was the fact that they didn’t communicate it before sending out the bill,” says Lynn McWilliams.

Utility bills in Surrey have gone up this year

SURREY — A retired Surrey couple is not impressed with city hall after receiving a $100-plus hike on their utility bill this year.

“I think the real issue for me was the fact that they didn’t communicate it before sending out the bill,” said Lynn McWilliams.

Her other issue was that when she inquired to the city asking for an explanation, she said a man had several reasons, and “seemed to be waffling.”

“If you’re going to have an increase, make sure your agents understand what’s going on,” said McWilliams.

Suzanne Fillion, Surrey’s manager of financial services, acknowledged that the city didn’t send out notices ahead of the bill and that it is a “pretty significant increase.”

The increase applies to multi-family non-metered customers, said Fillion, due to the average consumption rate changing from 250 to 275 cubic metres this year. That translates to a 7.7 per cent increase.

Fillion said it’s the first time non-metered multi-family customers have seen a hike.

On top of that, there’s the regular five per cent increase that everyone will see on this year’s bill.

Combining the two, non-metered multi-family units saw an increase of about 12.7 per cent on their bill this year.

“Utility rates keep going up as more and more people volunteer to become metered,” said Fillion, adding the move often comes with savings.

Despite the explanation, McWilliams said the hike is “tough to swallow if you are on a fixed or low income.”

Just Posted

Surrey wants BNSF to slow Crescent trains

Mayor Linda Hepner said ‘it’s the least we can do’

Rail-safety forum planned for White Rock this Friday

Event to include municipal, federal, provincial governments

White Rock open house to discuss city’s aquifer protection plan

Examination of potential hazards includes increased population, climate change

‘Connecting Threads’ and more in Surrey Art Gallery’s fall shows

Free admission at opening reception and panel discussion Sunday afternoon

SFU unveils new lab at Surrey Memorial Hospital

Combination of MRI, MEG allows for ‘best possible windows’ intro brain function

B.C. RCMP turn to Const. Scarecrow to shock speeders into slowing down

New addition will watch over drivers from a Coquitlam median for first-of-its-kind pilot in Canada

B.C. home to 1/3 of Canada’s overdose deaths in first 3 months of the year

There were 1,036 overdose deaths in the first three months of the year, with 94 per cent accidental

B.C. candidate moves from hospice care to council race

He beat terminal cancer twice and entered hospice when he decided to run for council.

Canadian tobacco exec pushes back against vaping health concerns

A warning from Interior Health about the unknown health risks of vaping is getting a partial rebuke

New ‘meowyoral’ race featuring felines announced by B.C. animal shelter

Organizers hope the cat election will generate attention for shelter and local municipal election

Ministry of Agriculture commits $300,000 to help B.C. farmers obtain land

B.C. Land Matching Program supports access to affordable farmland for young farmers

Canadian air force short 275 pilots

Attrition outpaces recruitment and training claims Air Force

Teacher suspended after physically shushing, saying ‘shut up’ to student

Grade 5 student reported feeling ‘confused and a little scared’

Most Read