South Surrey Broco Glass co-owners Alen Segrc and Tony Chan. (Aaron Hinks photo)

South Surrey auto-glass repair shop responds to ICBC changes

Three businesses contacted MLA to voice concerns

A South Surrey Broco Glass co-owner says ICBC’s 14 per cent discount increase on windshield replacements will cost individual shops at least $50,000 per year.

“It’s a huge, huge number,” Alen Segrc said of the discount increase, adding that it could translate to a revenue loss of up to $150,000, depending on workload.

The ICBC policy, Segrc told Peace Arch News, is in conflict with the government’s position of supporting the working class.

“This doesn’t impact anybody but, actually, the business owners. This cut is directly impacting us as a business owner and we have to look at it. Are we going to have enough money to pay the rent? To pay the employees?” he said.

In an ICBC statement regarding the changes issued June 7, ICBC says glass repair and replacements have increased by 140 per cent over the past 10 years, to $96 million from $40 million. The reason, ICBC says, is because of an increase in both the number of claims being made and the average cost of those claims.

However, Segrc said claims are more expensive because of advancements in technology, including displays that project on glass, cameras, lane-departure warnings, rain sensors, heating devices, “and so on.”

“And with that, our requirements have changed with training and expertise that we need to have, but our rate – our door rate that we’ve had for 15 years went up by $1,” Segrc said.

ICBC’s news release says the corporation reviewed an allegation that ICBC has not increased its labour rate for glass suppliers for 20 years.

“This is also completely false,” ICBC’s statement read, adding that the most recent labour rate increase for its top-tier glass suppliers happened on Jan. 1, 2016.

Segrc took issue with the amount of the increase cited.

“If you look at what has happened in the last 15 years in this area. What was the price of property 15 years ago? What was the average income 15 years ago? What was the average rent 15 years ago? Everything went up exponentially, while our labour rate with ICBC basically stayed the same,” Segrc said. “It went up from $53.04 to $54.03, that was two years ago.”

Segrc noted that when he started the business, his employees made a starting rate of $22-$23 an hour. Now, he said, they’re all being paid more than $30, plus benefits.

“We have to start looking where can now save on our end for us to survive.”

BC Liberal Leader Andrew Wilkinson wrote a letter – which South Surrey MLA Stephanie Cadieux shared with PAN – to Attorney General David Eby, in response to ICBC’s discount announcement.

In the letter, Wilkinson urges Eby to reconsider the announced changes, and that it is “essential” that he reinstate the consultation tables between ICBC and the Automotive Retailers Associates (ARA) and the New Car Dealers (NCD).

“Unfortunately, by cancelling the two-way dialogue, the ARA and NCD were ignored last month when ICBC announced discounts would increase from 11% to 25% on top of the changes to the glass moulding program, and a re-instatement of the ‘best price policy,’” Wilkinson’s letter says.

The Attorney General’s ministry issued a statement this month, calling the changes to glass pricing “long overdue” ways to reduce its cost.

Cadieux told PAN that three South Surrey small businesses in the auto-glass industry contacted her, expressing “significant negative impacts” to their bottom line after ICBC announced the changes.

Only Broco responded to PAN’s request for interview.

Just Posted

Findlay to be next CPC candidate for South Surrey-White Rock

Former cabinet minister lost 2017 election to Liberal Gordie Hogg

Teenage girl, 17, accused of stabbing girl, 16, in Surrey

Victim’s injuries not life-threatening

Fledgling Surrey City Orchestra tunes up for showcase concert Friday

Conductor Stuart Martin’s four-year goal is to build a core group of about 60 Surrey-based musicians

Fraser Health to buy two private MRI clinics in Surrey, Abbotsford

New clinics will provide 2,000 more MRIs by fiscal year-end

Safe Surrey Coalition opposes removing any property from ALR

McCallum and Pettigrew take issue with a Port Kells proposal to exclude property from the Agricultural Land Reserve

Video: Flyers new mascot ‘Gritty’ a bearded, googly-eyed terror

The Philadelphia Flyers unveiled their new mascot Monday, and as one would expect of the team that gave us the “Broad Street Bullies,” he’s far from cuddly.

Seattle one step closer to NHL after arena plan approved

Seattle City Council unanimously approved plans for a privately funded $700 million renovation of KeyArena

Harvest Moon to light up B.C. skies with an ‘autumn hue’

It’s the first moon after the autumn equinox

Fraser River First Nations say they aren’t getting their share of sockeye salmon

Shortage is a result of decisions made by DFO, not a shortage of sockeye, complaint says

Hockey league gets $1.4M for assistance program after Humboldt Broncos crash

Program will help players, families, coaches and volunteers after the shock of the deadly crash

Canada has removed six out of 900 asylum seekers already facing U.S. deportation

Ottawa had said the ‘overwhelming majority’ had been removed

Appeal pipeline decision but consult Indigenous communities, Scheer says

The federal appeals court halted the Trans Mountain expansion last month

B.C. electric vehicle subsidy fund drains faster than expected

Province adds another $10 million to incentive fund

Most Read