A letter writer praises the work of City of Surrey staff in helping to solve a recent challenge.

City staff go above and beyond

Their response to my crisis during their busy pre-Christmas rush was exemplary.

DiverseCity is an organization which promotes the independence of new Canadians, and through our service programs, helps to foster diverse communities.

Recently we found ourselves in a situation where we needed some grace from the City of Surrey in order to save our agency time and money. We needed assistance  and I was amazed at the help and kind response I received from everyone in every department.

Their response to my crisis during their busy pre-Christmas rush was exemplary. It is rare to get that level of customer service anywhere – never mind from government.

I think government employees get a bad rap, and at the City of Surrey they truly deserve praise. Everyone stepped up to help us. They were knowledgeable, quick to respond, quick to help and everyone went above and beyond their scope of duty to assist us.

I would like to thank Coun. Marvin Hunt for his support and guidance in telling us where to go for answers and following us through the process to make sure we were taken care of.

I would like to thank Jean Lamontagne of the planning and development department for his quick response to our predicament.

I would like to thank Chelsea Eagles and Tony Capuccinello in the city’s legal department for going above and beyond to assist us.

City of Surrey, you truly do have the attitude “how can it be done?” instead of “no, we can’t do that.”

As an organization that uses taxpayers’ dollars to fund our work, we are so grateful to the city for its support in saving us money and time. This is what taxpayers need to see – a proper use of their dollars and a bureaucracy that moves mountains to protect the public purse.

Thank you City of Surrey – your staff are amazing and I am so proud to live here and be a part of this community.


Shara Nixon, vice-president


Surrey North Delta Leader

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