I have been a very satisfied longtime customer of Shaw, even through their catch-up phase, when they tried to accommodate on-site customers at the Surrey Shaw location (where the office staff gives top notch service).
However, whenever I have problems with my Shaw Internet, cable and PVR service, a quick call to Shaw gives me the option of receiving a call-back (without losing my place in line), and I have always had great service.
I am able to call Shaw for technical services calls when I know their technical personnel are less-challenged since I am an early riser, however, I get superb service, whether online or in their Surrey Shaw location whenever I call.
As for Telus – although I don’t experience many problems with Telus services (outside of an annoying crackling telephone line during rainy periods), I have always received prompt and courteous service.
I hope customers for Shaw utilize the options provided (i.e. a call back). I use the payment by phone option as well.
I have never had any problems that can’t be resolved by their courteous and helpful staff.
This is about giving credit where credit is due.
For the record, I am not a Shaw employee, nor am I associated with anyone employed by Shaw or Telus, however, I am a longtime customer of both companies.